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Comprehensive Guide: Refund & Returns Policy | Just Enuff Graphix

Because we create custom, made‑to‑order memorial and celebration keepsakes, each piece is designed especially for you. We want you to feel confident about your purchase and understand how refunds, returns and changes work.

 

Please read this policy carefully before placing your order.

 

1. Custom & Personalized Items

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  • Most of our products are custom or personalized with your photos, names, dates and wording.

  • Once design work has begun and/or a proof has been approved, these items generally cannot be refunded or resold to someone else.

  • For this reason, we focus on getting your design right during the proof stage before anything is printed.

 

2. Proof Approval

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  • For custom designs, we send a digital proof for your review before production.

  • Please check all spelling, dates, names, photos and layout carefully.

  • By approving your proof, you confirm that all details are correct and ready for printing.

 

If you notice an error after approving your proof, contact us as soon as possible. If production has not started, we will do our best to correct it. If production has already begun, additional charges may apply for reprints.

 

3. Order Cancellations

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  • If you need to cancel an order, please contact us as quickly as possible with your order number.

  • If design work has not yet started, we may be able to cancel your order and issue a refund.

  • If design work has already begun, a design fee may be deducted from any refund.

  • If your order has already gone into production, cancellation and refunds may not be possible.

 

4. Changes to Your Order

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  • Changes to photos, wording, colors or layout are welcome during the proof stage.

  • Once you approve your proof and production begins, changes may not be possible or may require an additional fee and extended processing time.

 

5. Damaged, Defective or Incorrect Items

 

We want you to be proud of your keepsake.

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  • If your order arrives damaged, defective or significantly different from the approved proof, please contact us within 7 days of delivery.

  • Include your order number, a description of the issue and clear photos of the item and packaging.

  • We will review your case and, when appropriate, offer a replacement or other solution at no additional cost to you.

 

6. Errors in Personalization Details

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  • If an error on the final product matches the details you approved in the proof (such as a misspelled name or incorrect date provided to us), this is not considered a defect.

  • In these cases, we may be able to offer a discounted reprint, but a full refund or free replacement is usually not available.

  • If the error is due to our mistake (for example, we printed something different from the approved proof), we will correct it at our expense.

 

7. Non‑Returnable Items

 

Because of the custom nature of our work, the following are generally non‑returnable and non‑refundable unless damaged or defective:

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  • Custom memorial platters and keepsake platters

  • Custom tumblers and drinkware

  • Custom tees and apparel

  • Any item personalized with your photos, names, dates or wording

 

8. Lost or Missing Packages

 

If your package is marked as delivered but you have not received it:

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  • First, check with household members, neighbors and your local carrier.

  • If you still cannot locate the package, contact us within 7 days of the marked delivery date.

  • We will help you investigate and, when possible, work with the carrier on a claim. Solutions may vary depending on the carrier’s findings.

 

9. How to Request Help

 

To request a return review, replacement or help with an issue:

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  1. Email us at orders@justenuffgraphix.com with your order number in the subject line.

  2. Describe the issue and attach clear photos (for damaged/defective items).

  3. We will respond as soon as possible with next steps.

 

10. Questions

 

If you have any questions about this Refund & Returns Policy or want to talk through a special situation, please reach out:

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We appreciate you trusting Just Enuff Graphix with such meaningful moments and will always do our best to support you with care and clarity.

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