Refund & Returns Policy
1. Ready-Made, Non-Personalized Products
Ready-made products that have not been personalized may be eligible for return within 14 calendar days of delivery.
To qualify for a return:
The item must be unused and in its original condition.
The customer must contact Just Enuff Graphix before returning the item.
Proof of purchase or the order number may be required.
Approved refunds are based on the actual amount paid for the product, including purchases made at a sale or promotional price.
Original shipping charges are generally non-refundable unless the return is the result of an error by Just Enuff Graphix or a verified defective product.
Customers may be responsible for return shipping when the return is based on preference or change of mind.
2. Custom, Personalized & Memorial Products
Custom, personalized, memorial, and Celebration of Life products are created specifically for the customer using approved photos, names, dates, wording, colors, layouts, or other personal information.
Once design work has begun and/or a proof has been approved, these products are generally final sale and non-refundable.
This includes customized programs, memorial keepsakes, personalized drinkware, photo products, apparel, platters, slates, and other products made specifically for the customer.
This restriction does not prevent us from addressing a verified production defect, damage, or an error made by Just Enuff Graphix.
3. Proof Approval
Custom, memorial, and personalized orders may include a digital proof before production.
Customers are responsible for carefully reviewing names and spelling, dates, wording, photographs, service information, colors and layout, quantities, and other personalization details.
By approving the proof, the customer confirms that the design is ready for production.
If an error appearing on the finished product was also present in the approved proof, it is generally not considered a production defect.
If the finished product differs from the approved proof because of an error made by Just Enuff Graphix, we will work with the customer to provide an appropriate remedy.
4. Changes After Approval
Changes to photos, wording, colors, layout, or other design details should be requested during the proof stage.
Once final approval has been given, additional changes may require an additional revision or redesign fee, replacement-product or material costs, an extended production timeline, or may not be possible if production has already begun.
5. Order Cancellations
Customers should contact Just Enuff Graphix as soon as possible if they need to cancel an order.
Before design or production begins, an order may be eligible for cancellation and refund.
If design work has already begun, amounts associated with completed design work, administrative work, materials purchased, or other services already performed may be deducted from any refund.
Once production has begun on a custom or personalized product, cancellation and refund may no longer be available.
If Just Enuff Graphix cancels an order for reasons within our control, payment for uncompleted work will be refunded as appropriate.
6. Damaged, Defective, Missing or Incorrect Items
Customers should inspect their order promptly after delivery or pickup.
If an item arrives damaged, defective, missing, or materially different from the approved order, please contact us within 7 calendar days of delivery.
We may request the order number, a description of the problem, clear photographs of the item, photographs of the shipping packaging, and other information reasonably necessary to evaluate the claim.
After reviewing the issue, Just Enuff Graphix may provide an appropriate remedy such as repair, replacement, store credit, or refund depending on the circumstances.
Damage caused by improper use, normal wear, improper care, customer handling, or failure to follow care instructions is not considered a manufacturing or production defect.
7. Customer-Approved Personalization Errors
Customers are responsible for reviewing the information shown in their proof before approval.
If the final item matches the approved proof but contains information supplied or approved by the customer—such as an incorrect date, misspelled name, or incorrect wording—the item is not considered defective.
When possible, Just Enuff Graphix may offer a discounted reprint or replacement, but the customer may be responsible for the applicable production and material costs.
8. Shipping, Lost & Missing Packages
Customers are responsible for providing a complete and accurate shipping address.
If tracking shows a package as delivered but the customer cannot locate it, we recommend first checking household members, neighbors, the delivery location, and the applicable shipping carrier.
If the package still cannot be located, contact Just Enuff Graphix promptly so we can assist with available carrier information or claim procedures.
Carrier investigations and remedies are subject to the carrier’s policies and findings.
Additional charges resulting from an incorrect address, refused shipment, or returned package may be the customer’s responsibility.