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Shipping, Delivery & Pickup Policy

Thank you for shopping with Just Enuff Graphix. This policy explains how shipping, delivery, pickup, tracking, time-sensitive orders, and shipping-related issues are handled for both ready-made and custom or personalized products.

1. Order Processing & Production
Processing and production times vary by product type, order quantity, personalization requirements, proof approval, and production workload.

For custom and personalized products, production generally begins only after all required information, payment requirements, and final proof approval have been received.

Celebration of Life package turnaround times are based on the selected package and are communicated on the package page or during order confirmation.

2. Shipping Methods & Delivery Estimates
Available shipping methods and costs are shown at checkout when applicable.

Standard shipping within the United States generally takes several business days after the order leaves our studio, but carrier transit times are estimates and are not guaranteed delivery dates.

Expedited shipping may be available for an additional charge when offered at checkout or confirmed by Just Enuff Graphix.

Once an order ships, tracking information will be provided when available.

3. Time-Sensitive Memorial & Event Orders
Many memorial, Celebration of Life, and special-event orders have firm service or event dates.

Customers should contact Just Enuff Graphix before placing a time-sensitive order so we can review the requested date, production requirements, and available rush options.

We will make reasonable efforts to meet confirmed timelines, but shipping carrier delays, weather, supply interruptions, customer delays, and other circumstances outside our reasonable control may affect delivery.

4. Shipping Areas
We currently ship to addresses accepted through checkout.

Certain items may require special handling or may not be eligible for shipment to all locations.

If a shipping address is not accepted at checkout, please contact us before placing the order.

5. Shipping Costs
Shipping charges are calculated based on destination, selected shipping method, order size, weight, and other applicable factors.

Any applicable taxes or duties will be handled according to checkout and applicable law.

6. Local Pickup
Local pickup may be available for eligible orders when offered or arranged with Just Enuff Graphix.

Customers will be notified when their order is ready for pickup.

Pickup orders should be collected within the agreed timeframe or the customer should contact us to make alternate arrangements.

7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.

Orders shipped to an incorrect address supplied by the customer are not eligible for free replacement.

If a package is returned because of an incorrect or incomplete address, refused delivery, or similar issue, additional shipping charges may apply before the order is reshipped.

8. Lost, Delayed or Missing Packages
Once a package has been transferred to the shipping carrier, delivery timing and carrier handling are outside the direct control of Just Enuff Graphix.

If tracking shows a package as delivered but it cannot be located, customers should first check with household members, neighbors, the delivery location, and the carrier.

If the package remains missing, contact Just Enuff Graphix promptly so we can assist with available tracking information or carrier claim procedures.

Any replacement, refund, credit, or other remedy will depend on the circumstances, available carrier coverage, and the outcome of any applicable investigation.

9. Damaged Packages
If an order arrives damaged, customers should contact Just Enuff Graphix within 7 calendar days of delivery.

Please provide the order number, a description of the damage, clear photographs of the item, and photographs of the packaging when applicable.

Damage claims will be reviewed according to the Refund & Returns Policy.

10. Order Changes After Purchase
Customers should contact Just Enuff Graphix as soon as possible if a shipping address or other order detail needs to be changed.
Changes may not be possible after production has begun or after an order has been transferred to a carrier.
Additional charges may apply when changes require additional production, materials, or shipping.

 

For full details regarding proofs, revisions, turnaround times, rush service, and customer responsibilities, please review our Terms & Conditions.

 

11. Questions
For shipping, delivery, pickup, or time-sensitive order questions, contact:

 

Just Enuff Graphix
Email: orders@justenuffgraphix.com
Phone: 919-279-2009
Effective Date: August 2026

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